Shipping policy

Last updated: September 26, 2026

Overview

All IOCLK products ship from China directly to customers worldwide. Every order is inspected and carefully packaged before it leaves our facility.

Production and handling time

In-stock orders are usually processed within 3 business days after payment confirmation.

Orders at the regular price ($1,299) ship within 1 week.

Orders at the pre-sale price ($899) ship in about 2 months.

Custom vehicle solutions are made to order and generally require approximately 50 days of production after the design and order details are confirmed. The exact timeline depends on the vehicle model, the design requirements and the customization complexity. Our team keeps you informed throughout the process.

Once your order has shipped you will receive a confirmation email with tracking information. Please allow some time for the tracking number to become active.

Shipping coverage

We ship worldwide, including the United States, the United Kingdom, European countries, Canada, Australia and other international destinations.

Shipping costs, duties and taxes

Free shipping on all orders — no additional shipping fees at checkout. IOCLK covers applicable customs duties and import taxes (DDP), so the amount charged at checkout is the total you pay. No unexpected delivery fees should be required after purchase.

Address changes

If you need to update your shipping address, please contact us as soon as possible. Address changes are only possible before your order enters the shipping process.

Shipping delays

Delivery times are estimates. Shipping can be affected by customs processing, carrier delays, weather conditions, or unexpected transportation issues outside our control. If a delay occurs we will do our best to assist and keep you updated.

Damaged, missing or incorrect items

Please inspect your order immediately after delivery. If your package arrives damaged, contains missing parts, or you receive an incorrect item, contact us promptly with your order number, photos of the issue and a video where applicable. After evaluation we will arrange replacement parts, a replacement product, exchanges, or refund assistance.

Contact us

Questions about shipping or delivery? Reach us through our contact page or on WhatsApp at +86 153 5609 8301 — we reply within 1 business day.