Refund policy
Last updated: September 26, 2026
30-day return and exchange guarantee
We want you to feel confident with your IOCLK purchase. If you are not completely satisfied with your order, you may request a return or an exchange within 30 days of receiving your item. Please contact our support team before sending anything back.
Return eligibility
To be eligible for a return or exchange:
- The product must be unused and not installed.
- The item must be returned in its original condition.
- All original accessories, parts and packaging must be included.
- Proof of purchase is required.
Products that have been installed, modified, damaged, or show signs of use may not be eligible for return.
Return shipping costs
Shipping costs for returns, exchanges and warranty service are paid by the buyer. We recommend using a tracked service, as we cannot be responsible for returns lost in transit.
How to start a return
Contact us through our contact page and include your order number, the reason for the return, and photos or a short video showing the condition of the product. Our team will review your request and send return instructions. Please do not send products back without contacting us first — returns sent without prior approval may not be accepted.
Custom products
IOCLK builds vehicle-specific safes. Because each custom unit is made to order for a specific vehicle, custom vehicle solutions are not eligible for return unless the product has a manufacturing defect or a quality issue.
Damaged or incorrect items
Please inspect your order as soon as it arrives. If your product arrives damaged, defective, missing parts, or you receive the wrong item, contact us right away and provide photos of the issue and, where possible, a video. After review we will arrange replacement parts, a replacement product, an exchange, or refund assistance.
Refunds
Once we receive and inspect your returned item, we will notify you of the refund decision. Approved refunds are issued to your original payment method within 3 to 7 business days of receiving the returned item. Your bank or payment provider may require additional time before the refund appears in your account.
Warranty
Every IOCLK safe carries a 1-year warranty covering all non-human quality defects. Shipping costs for warranty service are paid by the buyer.
Contact us
If you have any questions about returns or refunds, reach us through our contact page or on WhatsApp at +86 153 5609 8301. We reply within 1 business day.